FAQ
What is the Live Better Academy?
The Live Better Academy is a web-based financial education platform that gives people the opportunity to take control of their financial future. The Be Money Smart series was designed to transfer knowledge and practical tools to help people build their financial health and get the most out of the money they earn.
What is a Level?
A Level is a measure of how likely you are to remember what you’ve learned.
At the end of each module and course that you complete, you’ll start at Level 1* (novice). You can work your way up to Level 7 (mastery) by answering new questions correctly in the Recap Room.
New questions are loaded in your Recap Room every few days. Answering questions over time increases your ability to remember what you’ve learned, so it becomes knowledge.
Your Overall Level on your profile panel shows you an average of your Level based on all the learning and Recap questions you’ve done on the Live Better Academy.
*(If you started your course before 11 September, your course Level could be higher than 1 if you answered benchmark questions correctly.)
For example, Jane has an Overall Level of 2, and a Level of 1 for the Building a credit score course
What is the benefit of increasing my Level?
We want you to master each module and course so that you can apply this knowledge to your life. The higher the Level, the more likely you are to remember what you’ve learned, according to leading research on how to best build long-term knowledge.
Can my Level decrease?
Yes, this could happen. If you get a Recap Room question wrong, the question will be loaded for you again the next time you log in. If you get it wrong again, your Level for that section of content will decrease.
How do I earn badges?
You can earn badges when you engage with the platform and master the content. All the available badges and their requirements are displayed in the Trophy Room. Simply click or hover over the badge.
Can I earn certificates?
Yes, when you finish a course, you will receive a certificate of completion. Once you achieve a Level of 7 for a course, you will receive an additional certificate of mastery. Both certificates will be available to download in the Trophy Room (see the trophy icon in the menu bar).
You can also download your certificate of completion from your dashboard page. You can either (1) Click on the 3 dots next to your course title, or (2) Click on your course and select to download your certificate (see images below).
1. Click on the 3 dots next to your course tile
2. Click on your course and select Download Certificate
How do I unlock a new trophy in the Trophy Room?
In the Trophy Room, you will see you have a trophy linked to your Level across courses. To advance, you need to raise your Level. To see the requirement for each trophy, hover your cursor over or tap on the levels in the Trophy Room.
What is the Leaderboard?
Throughout your learning journey, you’ll earn points that contribute to your position on the Leaderboard (check out the Trophy Room for a list of ways to earn points). The Leaderboard and points system is there to add fun to your learning experience, and gives you a chance to see where you’re at compared to other learners.
Please note: Leaderboard points are not redeemable and/or transferable for Capitec Rewards, and do not directly influence any Live Better Academy competitions. Tap to review Competition Rules.
How do I earn points?
You can earn points by completing modules and answering questions correctly throughout the course. You can also earn points by answering questions correctly in the Quiz Room and the Recap Room.
You will see that there are 2 points totals available on your profile, your session points and your overall points, and both are visible on the points panel on your Dashboard (see example below).
- Session points: the total number of points you earn in a day and will be set to 0 at the start of each day
- Overall points: the total number of points you have earned throughout your entire learning journey
Jane has 4900 session points (1.) and 14050 overall points (2.)
Where do I see my achievements?
Your Level, badges and position on the leaderboard are displayed in the Trophy Room. You can also click on statistics in the drop-down menu to see your Level for all courses and modules.
Why do I have outstanding questions whenever I log in?
These are Recap Room questions, presented to you based on content that you have not yet mastered. Answering these questions gives you a chance to improve your understanding and therefore increase your Level.
What happens if I skip the outstanding questions?
Your Level won’t improve.
What is the Quiz Room?
You can visit the Quiz Room to practice questions from any course you have started. You will always have the option to recap the content as you work through the questions. Quiz Room questions won’t contribute to your Level, but can increase your points. So, if you’re chasing a position on the Leaderboard, this is a good place to improve your score.
Is the platform available offline?
The platform is not currently available offline. However, we’ve kept it as data-light as possible.
I don’t understand some of the content, where can I get help?
Get in touch with us at LBAsupport@capitecbank.co.za or click on the Submit Feedback option from the drop down menu. Select Content Support, type your question and submit.
I need technical support. Where can I get help?
Send us an email at LBAtechsupport@capitecbank.co.za. Alternatively, you can select the Submit Feedback option from the drop down menu on the Live Better Academy platform. Just select Technical Support, type your question and submit.
Can my family, friends or colleagues register for the series?
Yes, we encourage that. They can simply go to livebetteracademy.com and register. It’s free of charge!
Can I switch between my phone and my computer while learning?
Yes! Our system will remember exactly where you are, so you can pick up where you left off, no matter which device you last used.
What browser should I use to access the Live Better Academy?
You can use Google Chrome, Firefox, Safari, Edge and Opera. Unfortunately, Internet Explorer is not fully supported, so we don’t recommend using it.
What is meant by 'Data Free'?
The Live Better Academy is reverse billed, this means that if you are accessing the course using data on one of South Africa’s 4 major mobile networks (Vodacom, MTN, Cell C or Telkom), you won’t use any of your own data to complete the courses on the platform.
How do I navigate on the Live Better Academy platform?
Navigating on the platform is very straightforward. See the explanations of each part of the platform below:
- Dashboard – This tab will take you back to the dashboard (home) screen. This screen displays all the available courses and how far you’ve progressed on them.
- Quiz Room – Click on the Quiz Room to practice questions at any time.
- Recap – Click on the Recap tab to answer your available questions, based on your Level. If this tab is greyed out, you are up to date on all your questions. If you’d like to answer more questions, click on the Quiz Room, or continue with any of your incomplete courses.
- Trophy Room – Click this tab to see your current level, badges and position on the leaderboard. Your certificates will also be available here once you have reached a Level of 7 on a course.
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Drop-down menu – Clicking on your profile picture icon will open a drop-down menu. From here you can access:
- Continue learning – This takes you to the exact spot in the course and module you are currently busy with.
- Profile – This will allow you to edit your profile, including your profile picture, personal information and password.
- Statistics – This will show you your base and current Level for all your courses. You can also see a breakdown of how many correct and incorrect answers you’ve had in each course and module. Both these graphs can be filtered according to a specific course and module.
- Information – This will show you the platform information and welcome message.
- Terms of use
- Privacy policy
- Sign out
- Your courses – Courses are available here on your dashboard. Your progress for each course will be displayed on the course block. To begin a course, click anywhere on the course block.
- Session Points – These are the points that you will earn in a single session on the platform. Each time you start a new session these points will reset to zero, but don’t worry, all your points will be taken into account in your Points Total in the points panel.
- Points Panel – You can view your overall platform Level as well as number of points on the Points Panel. You can collapse this panel at any time by clicking on the blue arrow.
- Course points – On the Points Panel, you can also see your Level for each course. If you click on the course name, it’ll show you all the course modules, and your Level for each module. Click on the module name to go to the module. If you’re in a module, you will also see a breakdown of your Level for each key concept.
